Frequently Asked Questions
Orders & Purchasing
Delivery & Installation
How do I place an order for bespoke furniture?
Orders are typically placed following a home demonstration where we take precise measurements and sizing requirements to ensure a perfect fit. Please contact us if you'd like to discuss your needs or if you have any questions.
What is the typical lead time for bespoke furniture?
As each piece is handcrafted in the UK to your specifications, lead times usually range from 4 to 6 weeks from your order being placed. We also offer an Express Delivery option which is 2 to 3 weeks (fees apply).
Can I spread the cost of my purchase?
Is white-glove delivery included?
Yes, we offer flexible payment options through Klarna and Clearpay to help make your mobility solutions more accessible. We also offer (no credit check) interest-free pay monthly options on our bespoke chairs, beds and mattresses which can be discussed during your home demonstration.
Yes, our expert team provides full installation, safety checks, and a comprehensive demonstration upon delivery of your items.
Shipping time for website purchases (scooters, walkers etc)
We aim to dispatch all products within 1-2 working days using a fully tracked shipping service. On average, your product(s) should arrive within 3-4 working days. Please note, due to sizing and weight restrictions, we often use more than one courier service depending on how many products are purchased.
Returns & Exchanges
Product Usage
What is your return policy for bespoke items?
Due to the custom nature of our handmade furniture, returns are assessed on a case-by-case basis as per our warranty terms.
How do I operate the recline function safely?
Use the integrated handheld remote. Ensure the area around the chair is clear of obstructions before adjusting your position.
What is your return policy for non bespoke items? (scooters, walkers etc)
We want you to be completely satisfied with your purchase. If you change your mind, you can return eligible products within 30 days of delivery for a refund.
Products must be unused, in their original condition and packaging, with all accessories and documentation included. Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
Are all beds compatible with any mattress?
Adjustable beds require flexible mattresses. We recommend using our Signature Adjustable Matresses designed for seamless movement - our standard mattress length for adjustable beds is slightly longer than the average length, however this can be tailored to your needs.
Caring for Your Furniture
We provide comprehensive aftercare and guidance to ensure your mobility furniture continues to offer independence and comfort for years to come.
Warranty & Protection
Every bespoke piece includes a comprehensive warranty covering mechanical components, frame integrity, and electrical motors for your total peace of mind. We also offer extended warranty options.
Regular Servicing
We offer annual safety inspections to ensure all mechanical parts of your rise and recline chairs or adjustable beds remain in optimal working condition.
Fabric & Furniture Care
Maintain the beauty of your furniture with light dusting and prompt spot cleaning using approved cleaners suitable for our premium upholstery fabrics.
